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Posted on December 20, 2025 by MUWY

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Posted on November 27, 2025 by MUWY

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Posted on November 27, 2025 by MUWY

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After numerous communications and file submissions, the particular casino confirmed of which the woman bank statement had recently been acquired in addition to accepted, leading to become in a position to the woman payment being processed. Typically The issue had been designated as resolved, even though the participant expressed frustration along with the particular on line casino’s absence regarding connection. The Particular Problems Staff valued the woman assistance plus offered help for any sort of long term concerns. Typically The participant from The Country Of Spain faced continuous issues along with the disengagement request regarding €282.thirty-three because of to repetitive confirmation requirements, including a selfie and various proofs associated with identification plus deal with.

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The online casino confiscated earnings accrued with these kinds of build up. Since this particular had been done within compliance with the Basic T&Cs, we were pressured in buy to deny this specific complaint. The complaint has been rejected as we all did not receive any response from typically the gamer regarding the messages in add-on to queries.

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Player’s Profits Withdrawals Are Being Refused

Typically The participant from Australia experienced self-excluded themselves but had been nevertheless in a position to help to make a downpayment regarding €80 prior to their accessibility received clogged. Typically The gamer had supplied typically the schedule of the activities in addition to verified that the on line casino got already been aware of their request with regard to a refund. We All had asked regarding additional facts, which include the verification received coming from the online casino in addition to resistant of typically the down payment. However, the particular player educated us of which the particular problem had recently been fixed and the casino experienced returned their money. Typically The player coming from Philippines had recently been unsuccessfully trying for weeks to be in a position to pull away €820 through Platincasino.

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After a series regarding deals along with our Complaints Staff, typically the gamer confirmed that will Platincasino experienced ultimately paid out there the earnings. The player coming from Germany had deposited funds by way of BNB (Binance) cryptocurrency in order to Platincasino, but typically the casino experienced rejected obtaining the deposit. Typically The gamer had continued to wait for thirty-five days and nights plus was uncertain associated with typically the next steps. We All got asked with regard to extra information about the downpayment method and and then attained out there to the particular online casino regarding their reply.

Following earning and asking for a disengagement, typically the online casino got canceled it plus closed typically the bank account, citing a infringement associated with conditions due to numerous lively accounts.
This circumstance got recommended a shortage of responsible betting practices from the on collection casino.
The Particular gamer from Australia attempted to pull away €250 from Platincasino, just in buy to have got their drawback terminated in inclusion to their accounts removed, citing a policy towards having numerous company accounts.

The Particular Complaints Group got disseminated together with the gamer, advising persistence and assistance with the particular online casino regarding the drawback method. However, credited to become in a position to the player’s absence of reaction to questions, the investigation can not move forward, ensuing inside the being rejected of the complaint. The player experienced the particular option to reopen the particular complaint inside the future. The Particular gamer coming from Philippines confronted issues along with pulling out earnings credited to end upward being in a position to unverified payment strategies, in revenge of having currently validated the woman accounts with typically the essential www.platincasino-espana.com paperwork. The Particular Complaints Staff expanded the investigation period of time nevertheless eventually rejected the complaint since the gamer do not really react in buy to questions. The gamer from Philippines, who had already been formerly prohibited from Platin Online Casino credited to betting dependency, successfully authorized in add-on to verified a good account following 3 years.

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As a faithful customer for years, the girl indicated frustration along with the lack regarding improvement and ongoing “inside review” reactions through the on line casino. After several cancellations and requests with consider to additional paperwork, the woman payout has been successfully prepared. The complaint had been marked as solved simply by the particular Complaints Staff following the woman invoice of typically the earnings. The Particular participant from Germany got won €40 applying free spins nevertheless confronted problems withdrawing €270 after typically the sum was unexpectedly canceled plus tagged as withdrawn. Regardless Of sticking to drawback restrictions, succeeding attempts to funds out there were canceled with out description. Right After the particular player offered communication regarding the particular delay plus recurring verification demands from typically the on collection casino, the particular issue has been fixed, and the particular payout has been manufactured right after 13 days and nights.

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Nevertheless, when this individual got attempted in order to pull away 500 Euros, this individual discovered out there their accounts had already been deactivated. The participant had utilized their funds for sports activities wagering, which often had led to end upwards being able to the deactivation of his account. Sadly, we have been not able to be in a position to assist credited to our own limited information in to sports activities wagering connected concerns.

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As A Result, the complaint had been rejected because of to the particular lack associated with additional communication through the gamer. In Revenge Of getting supplied the particular necessary files, this individual sensed conned as this individual a new leftover equilibrium regarding of sixteen,700 euros plus got been a long-time Platinum eagle member. Typically The Issues Staff got prolonged the particular reply moment regarding the particular participant in buy to address the on range casino’s demands, nevertheless ultimately, the particular gamer performed not respond to become able to further queries. Typically The participant through The Country encountered an problem where a sport experienced not recognized a win and looped, preventing him or her coming from proceeding, and this specific problem continued to be unresolved. The Complaints Staff prolonged the particular reaction period to allow him or her to offer supporting facts, yet ultimately, because of in purchase to a shortage regarding reply, the complaint was turned down. The player through Sweden a new shut down accounts following trying to pull away earnings associated with 1810 European, subsequent effective document distribution apart from with respect to a selfie.

The complaint was marked as solved by simply the particular Issues Group following her invoice regarding typically the earnings. The Particular gamer through Norwegian had earned two,1000 euros at PlatinCasino in addition to accomplished the particular needed verification. However, the girl account had been closed with out discover, in addition to after getting a video clip call to end upwards being able to unblock it, the lady nevertheless received zero reply regarding the girl disengagement despite waiting around about three several weeks. The problem has been resolved whenever typically the on collection casino confirmed of which typically the cash experienced been directed to become in a position to typically the supplied cryptocurrency address, in addition to the gamer eventually verified invoice of typically the money.

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The Particular gamer coming from Philippines a new pending drawback of EUR 2550 that will has been canceled since he attempted to withdraw to become in a position to a diverse payment technique than the particular 1 utilized regarding typically the deposit. The account has been after that obstructed, in inclusion to this individual can not sign in or obtain any replies through client assistance. Typically The Complaints Staff informed him of which typically the issue regarding potential cybercrime dropped outside their legal system plus may not really end upwards being addressed simply by all of them. Consequently, the complaint has been declined as they lacked the authority to research this sort of matters.

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The participant coming from Philippines faced holds off in validating the bank account as the particular casino requested a bank statement with respect to a downpayment manufactured via Skrill, despite him or her offering all essential information.
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Typically The gamer through Philippines has a verified bank account plus provides submitted typically the required paperwork, but their drawback demands usually are constantly rejected with out description. Members associated with our own casino review group contacted the online casino’s representatives in purchase to learn how beneficial, specialist, and speedy their own reactions are usually. All Of Us consider client assistance important, as it may end upward being incredibly beneficial in case a person are going through concerns with sign up at Platin On Range Casino, your own account, withdrawals, or something else. Dependent upon the analyze we possess performed, we have got graded typically the client help regarding Platin Casino as average. At CasinoGuys all of us are usually a group associated with online casino market experts together with above 35 years of contributed knowledge, committed to become capable to supplying honest, transparent, plus hands-on reviews regarding on-line casinos.

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In The End, the participant determined to close up the complaint as rejected, expressing dissatisfaction along with typically the shortage regarding communication coming from typically the casino. The player coming from Germany confronted concerns with a cancelled withdrawal associated with €400 through Platincasino, where €160 experienced furthermore already been deleted through the girl account. The Girl obtained promises associated with chargebacks amassing €720 and reacted along with relevant paperwork but did not necessarily get any type of updates. Typically The player coming from Luxembourg effectively withdrew money 2 times from Platincasino but will be right now not able to sign in to his account because of to end up being capable to a request regarding extra paperwork. This Individual offers posted typically the requested documents but offers not really obtained any reply coming from typically the online casino in inclusion to is looking for logic on the scenario plus a return associated with his profits.

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He Or She got experienced multiple disengagement issues in typically the previous in addition to discovers it frustrating as he or she’d previously completed typically the verification process. Currently, he has already been asked in buy to wait around for their bank accounts statement in purchase to end upward being authorized just before obtaining typically the repayment. Typically The participant from Austria got knowledgeable accounts drawing a line under because of to accusations regarding getting underage, in revenge of having provided confirmation. The Particular participant clarified that will he or she got exposed typically the account when this individual had been underage nevertheless didn’t deposit or perform until this individual had been regarding legal age group. Typically The on range casino proved of which typically the gamer experienced already been underage at typically the moment of enrollment nevertheless was associated with legal age when he or she transferred in addition to won.

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The Problems Team designated typically the complaint as ‘resolved’ in their method.
We All had verified that will the particular on range casino’s actions had been in line along with their own conditions plus circumstances, which often restricted third-party repayments.
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The participant through Philippines had the withdrawal rejected due in buy to a 3 rd celebration deposit.
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The Particular gamer’s account had been validated and earnings had recently been accrued without typically the use regarding additional bonuses.

In Spite Of adhering in buy to drawback limits, succeeding tries to be capable to funds out were terminated without having justification. Following typically the participant offered conversation regarding the delay plus repeated verification requests coming from typically the on line casino, the particular problem has been solved, plus the payout was produced right after twelve days. The player expressed disappointment above typically the absence associated with connection coming from the particular online casino in inclusion to the contradictory info received regarding typically the deposit status. Right After numerous efforts to solve the concern, the particular casino proved of which the particular downpayment experienced recently been rejected and would certainly end upward being automatically delivered in buy to the particular repayment supplier.

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The Particular Issues Team got expanded the response period yet eventually had to decline typically the complaint due in purchase to typically the player’s absence regarding response, which often avoided more exploration in to the particular make a difference. Typically The user-friendly website design and style, cell phone suitability, in inclusion to multi-lingual assistance further enhance the particular overall gambling encounter. Pleasant to end upwards being capable to Platin Online Casino, where the adrenaline excitment of earning fulfills the elegance associated with on-line gaming! As a certified plus recognized casino, Platin Casino offers a great outstanding choice regarding more than 800 online games from renowned software program providers like NetEnt, Microgaming, and Play’n GO.

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Free Of Charge spins, zero deposit bonuses, special promos in add-on to invitations usually are component associated with the VERY IMPORTANT PERSONEL therapy. Typically The very first time we all tried in buy to link with reside conversation, we continued to wait for over 12-15 minutes and no a single linked along with us. We All just obtained an automatic information expressing there had been a lot regarding newly arriving chats – regardless of that we all had been detailed as placement one inside the line.

Typically The player got failed to end upwards being capable to reply to the communications regarding more analysis, top in order to the being rejected associated with typically the complaint. The Particular gamer from Switzerland experienced applied a Paysafe Coupon to end upward being in a position to down payment plus battled to pull away a stability regarding 137.27€. In Spite Of having offered screenshots in inclusion to deal proof, the online casino got frequently requested Paysafe account downpayment verification, which often the participant didn’t possess. After a amount of marketing communications together with typically the casino, the particular gamer had managed to be in a position to withdraw an sum much less compared to typically the initial equilibrium. They Will had decided along with typically the on range casino to create long term deposits through Mifinity in buy to prevent related concerns. The Particular Issues Staff marked the issue as solved right after typically the participant proved quality.

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Typically The gamer through Philippines experienced the woman accounts obstructed without additional description. The player through Austria experienced his earnings prescribed a maximum as if they’ve been generated through a reward play completely. Browse all additional bonuses presented simply by Platin Online Casino, which includes their particular simply no down payment reward gives in addition to very first downpayment welcome additional bonuses. Platin On Collection Casino is usually owned by simply Latiform W.Sixth Is V., and we all have believed the annually profits to be higher compared to $20,1000,1000.

The circumstance was fixed following typically the online casino agreed in buy to a handbook exchange, and the participant proved of which typically the funds experienced showed up in his bank account. Typically The complaint had been marked as fixed by the particular Problems Team, who portrayed honor with respect to the gamer’s assistance. The gamer through Fresh Zealand had won 67k EUR but faced troubles along with the particular drawback procedure about Platinum on range casino. Regardless Of having complied together with the casino guidelines, multiple disengagement asks for by way of Skrill were rejected regarding unidentified causes plus the provided alternatives have been not necessarily sufficient.

The Particular Issues Staff had attempted to be able to check out the particular problem, inquiring typically the participant a quantity of clarifying questions.
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The gamer from Australia initially won at Platincasino but was afterwards educated of which a method mistake got modified her stability coming from sixty-five,000 euros to 10,000 euros.

He Or She experienced above 5000 Canadian money within profits of which he or she couldn’t acquire due in purchase to this specific problem. Typically The Issues Staff experienced attempted to end upwards being able to research typically the problem, inquiring the player a amount of clarifying concerns. Nevertheless, the participant performed not necessarily respond in buy to these sorts of inquiries within just the provided moment frame. As a result, we all have been incapable in buy to research further plus experienced to reject the complaint. The participant from Germany had reported an problem wherever, right after making use of a reward in add-on to successful 12,1000 Pounds, his drawback has been cancelled, profits were capped, and Several,500 Pounds had been subtracted coming from their account. Typically The online casino experienced said that the particular bonus regulations utilized actually after wagering was accomplished, but could not really supply the related Phrases in inclusion to Conditions.

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He looks for assistance in getting the lost money refunded plus severe concern of his situation inside handling the addiction. Typically The complaint had been rejected as the particular participant could not really offer any sort of proof regarding their self-exclusion. The Particular participant through Germany is going through difficulties along with a withdrawal, as he or she will be necessary in order to upload an obsolete credit card that will will no longer is present.

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The player coming from Austria got transferred 500€ 4 days and nights earlier, yet typically the funds experienced not been credited. Despite contacting live conversation daily, this individual was told that will the particular problem experienced been forwarded to the financial department together with no reaction. Following considerable connection, it has been proved of which a missing downpayment associated with 488€ has been ultimately additional in order to the account. We experienced facilitated the image resolution simply by maintaining get in touch with with the particular on range casino in add-on to ensuring the particular participant was informed concerning the particular position regarding their cash. The Particular participant from Sweden got asked for a disengagement prior in order to submitting this particular complaint. The Particular participant experienced repeated cancellations of their particular €500 disengagement due to an problem together with the deal with supplied.

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Typically The player coming from Austria efficiently withdrew money 2 times coming from Platincasino nevertheless is right now unable to log directly into their accounts because of in order to a request with consider to extra files. This Individual offers submitted the particular asked for files nevertheless offers not necessarily obtained any type of response through typically the online casino plus will be seeking filtration upon typically the scenario plus an excellent return associated with his winnings. Typically The player from Philippines attempted in order to withdraw €250 from Platincasino, simply to have got the disengagement canceled and his bank account deleted, citing a policy in resistance to having multiple balances. He Or She had been unaware of a next account and mentioned that will right right now there experienced recently been simply no issue during the debris until he or she tried out to withdraw. The Particular gamer through Australia got already been waiting around regarding a drawback for less than two several weeks.

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Typically The complaint has been then regarded as solved, pending confirmation associated with typically the effective drawback by the player. At Casino Master, consumers could level plus overview online casinos by sharing their particular special experiences, thoughts, plus feedback. All Of Us determine the particular overall customer feedback report dependent about the particular participant feedback published to be able to us. When we all overview on-line casinos, we cautiously study every casino’s Phrases in inclusion to Conditions in inclusion to examine their particular fairness. Using in to account all factors inside our own review, Platin Online Casino has have scored a Protection Catalog regarding Seven.one, symbolizing a Large value.

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The Particular gamer from Australia had posted a drawback request less than two weeks before getting in contact with us. The Particular gamer experienced problems as his major bank had been not necessarily backed by typically the online casino, demanding him or her in buy to produce a Mifinity account with consider to withdrawal, which was going through confirmation. In Spite Of prolonged connection, the participant do not reply to be in a position to a muslim questions, major us in order to reject the particular complaint because of in buy to insufficient info for further exploration.

The Particular gamer coming from Germany experienced required accounts closure three times back, nevertheless their email experienced not necessarily recently been highly processed, in addition to he or she got already been ignored in live talk.
Typically The return was successfully received, in add-on to the particular account has been forever shut.
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Typically The participant through Philippines provides recently been falsely accused associated with getting multiple balances.

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He Or She alleged that will the particular casinos utilized false info in buy to bypass these obstructs plus explained that will their drawback requests have been constantly rejected.
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Upon canceling the bonus to end upward being capable to take away earnings regarding 280€, their balance was decreased in buy to €0.
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On The Other Hand, any time he or she got attempted in order to withdraw five hundred Euros, he identified away his bank account experienced recently been deactivated.

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